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Questions

 

Frequently Asked Questions:

 


Is this a painted canvas?

No, it is a digital thermal print. We use pigment based ink, printed at super high resolution revealing great detail and texture. It looks like a painted canvas, but it is not.

What are the sizes?

Small        34" x 25"    $199
Large        46" x 34"    $399
Jumbo      58" x 43"    $499

What are the shipping costs?

We offer FREE SHIPPING on all orders within the continental U.S. (excluding Alaska and Hawaii)

Can I supply an image to you and have it printed as a large modern canvas?

Yes, please visit our subsidiary website
            

            photo2canvas

You can submit a digital photo and have it printed into a large modern canvas.

How long does it take to get?

We ship out all GEC's the next business day via FedEx Ground.

How thick are the stretcher bars?

Our bars are 1 and 3/8ths of an inch thick. We finish the back and attach D-rings and a coated hanging wire. The depth of your canvas when will be about 1 and a half inches.

What if I want to hang the canvas in a direction other than what is shown?

No problem! Just enter the way you would like us to attach the hanging wire (either horizontal or vertical) in the customer comments box when you place an order and we will make it so.

How do you create the images?

Each one is an original studio piece created by our design team and headed by our creative director. All images are a mixture of digital and hand process. We also work with talented contributors from around the world who help to reveal the beauty of Earth in many ways.

Why do the images have expiration dates?

Images with expiration dates are only available up until the date shown. We thought this is an interesting way to limit the canvases we make. A few of our images are what we call "core" images, these do not expire, and are available on an ongoing basis. Either way, our canvases are a unique product exclusive to our website and catalog, you can't get them anywhere else. Each one is hand dated and authenticated on the back.

Is it waterproof?

Yes, are canvases are very water resistant, but a sharp object can scratch them , so always handle with care.

How do I know exactly what the colors are like?

Unfortunately, different monitors will produce different color tones, we feel that overall colors are 90% accurate.

What if I'm not happy with my GEC?

God forbid this should be the case! You can return your purchase if you contact us within 30 days of your receiving it. Note, we charge $40 per tem for your return , but this includes us picking it up and bringing it back. YOU MUST KEEP ALL OF YOUR ORIGINAL PACKAGING. If you want to return, you must call us and request an RMA# first, before you send something back.

What if I have a problem with my order?

We stand behind our products 100%. We are  a high service company with a full commitment to customer satisfaction. We will do whatever it takes to get it right and make you happy. Our production and service team are fanatics about quality. We take great pride in our company's reputation for excellence.

Do you ship to Canada?

YES! We will add appropriate duty and GST to your order upon checkout, allow a couple more days for customs and international shipping. BUT NOTE , ALL CANADIAN ORDERS ARE A FINAL SALE, WE DO NOT ACCEPT ANY RETURNS FROM CANADA.